Guarantee

At American Darling, our products are designed to meet the demanding needs of a western lifestyle. We guarantee that our items will be free from defects in materials and manufacturing for one year from the date of purchase.

What Our Guarantee Covers:

• Defects in materials
• Defects in workmanship and craftsmanship
• Manufacturer defects
• Coverage applies to every item for one year from the date of purchase

What Our Guarantee Does Not Cover:

• Damage caused by animals or chemicals
• Damage resulting from mishandling by airlines or third-party shipping companies
• Excessive wear and tear
• Third-party alterations or customer modifications
• Misuse of the item beyond its intended purpose
• Changes in fit, abuse, factory seconds, or failure to follow product care instructions

Items received as gifts must include proof of purchase to be eligible for a claim.

Important Notes:

• Natural markings in leather are not considered defects.
• Our guarantee applies only to items purchased directly from our website.
• Items purchased from retailers should be returned to the store before filing a claim with us.

Proof of Purchase:
To process a claim, we require proof of purchase. This can be a receipt from the store or a bank statement showing the item, price, and purchase date.

Limitations:
We are not responsible for any loss, damage, or costs arising from the use or loss of our products. Please note that general wear and tear, including fading or material breakdown over time, is not considered a defect and is not covered by this guarantee.