Return and Exchange
Returns and Exchanges for Items Purchased from American Darling.com
We want you to be completely satisfied with your purchase. If for any reason you're not, we offer a straightforward return or exchange policy to make the process as smooth as possible. Whether the item doesn’t meet your expectations, arrived damaged, or you simply changed your mind, we’re here to help you through the return or exchange process. Please review the details below to understand how to initiate a return or exchange and what to expect. Your satisfaction is our priority!
Items purchased from Americandarling.com can be returned or exchanged within 30 days from the date of purchase. Please note, items received as gifts cannot be returned or exchanged.
Return Requirements
To be eligible for a return, items must be in new, unused condition with the original tags attached. You will need the order number (e.g., AD12345) and the email address used for the original purchase to initiate the return or exchange process.
Requesting Return Authorization
To start your return, please submit a request to sales@americandarlingbag.
American Darling
120 anton stade road
Rosenberg Tx 77471
Please note that the item has to be shipped within 7 working days from the date of issue of RMA.
Processing Your Return
Upon receiving your return or exchange, please allow 12 to 14 business days for processing and issuing your refund or adjustment. Refunds or adjustments will be credited to the original payment method. You will be notified via email once your refund or adjustment has been processed.
Exchanges
To start your exchange, please submit a request to sales@americandarlingbag.
Sale Price Adjustment Policy
If an item you purchased is discounted within 7 days of your purchase, we are happy to adjust the sale price for you. This policy does not apply to clearance items or free shipping promotions. The item must be the same style and color to qualify for the price adjustment.
- Only one price adjustment per item is allowed.
Damaged Merchandise
If you receive a damaged or defective item, please contact us immediately.
For any further questions or concerns, feel free to reach out!
Requesting Return Authorization
To start your return, please submit a request to sales@americandarlingbag.
American Darling
120 anton stade road
Rosenberg Tx 77471
a return shipping label will be sent to the email address used for the order. Please note that the label will expire 7 days after it is created.
Shipping Your Return
Once you receive the return label, securely package the item(s) in the original packaging, ensuring the tags are still attached and the return packing slip is included. You can choose your return drop-off location when submitting the return request.
Processing Your Return
Upon receiving your return, please allow 12 to 14 business days for processing and issuing your refund. Refunds will be credited to the original payment method. You will be notified via email once your refund has been processed.
- Exchanges
- To start your return, please submit a request to sales@americandarlingbag.
com within 30 days of purchase . After we process your request, a return shipping label will be sent to the email address used for the order. Please note that the label will expire 7 days after it is created.
At this time, we do not offer exchanges. If you wish to replace an item, you will need to place a new order at any point during the return process.
Sale Price Adjustment Policy
If an item you purchased is discounted within 7 days of your purchase, we are happy to adjust the sale price for you. This policy does not apply to clearance items or free shipping promotions. The item must be the same style and color to qualify for the price adjustment.
- Only one price adjustment per item is allowed.
Damaged Merchandise
If you receive a damaged or defective item, please contact us immediately. Do not attempt to repair the item, as doing so may void the warranty.
For any further questions or concerns, feel free to reach out!